This privacy policy is for this website www.clearwayconservatories.co.uk which is operated by Clearway Conservatories Ltd.

This policy statement tells you how we collect information and how we use it. It will assist you in making informed decisions when using our site and our services.

What We Do

Home improvement specialists installing a selection of products including, but not exclusive to, windows, doors and conservatories. Primarily operating in Gloucestershire and surrounding areas.

The Data We Collect

We do request information such as your name, telephone number and email address which you can choose to provide when you use our online contact forms.

We need to collect this information in order to provide you with our products and services. The legal basis for our collection of this data is ‘Legitimate Interest” as it is reasonable for you to expect that you will be contacted about your enquiry having entered your contact details into an enquiry form.

We do not knowingly collect, process or share the Personal Data of children or minors, if you are under 18, please do not provide any personal information to us.

You do not have to provide us with any Personal Data if you do not want to, however we will be unable to contact you about your enquiry if you do not.
We also collect aggregate information from all website visitors using cookies.

Use of Personal Data

If you submit your telephone number via our website we will contact you via phone to qualify your enquiry and ascertain your requirements.
We will retain your Personal Data for up to 12 months from the date of submission or alternatively our last communication with you. The reasons we retain your Personal Data for this period are as follows:
It may take us some time to contact you after you have made your enquiry.
Once we have contacted you we may contact you by way of a courtesy call to ensure that your requirements have been met and to maintain the standards of the service we provide.

Sensitive Personal Data

There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services.

Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with.

Vulnerable Customers

Any information gathered will be processed in line with GDPR and the Data Protection Act 2018. Where necessary, explicit consent will be obtained from a customer to enable us to process the details of their vulnerability accordingly. Customers will also be fully informed of how we will process this information.

We will always:

• Ask for a customer’s explicit consent in order to record, store or process the details of their vulnerability, where it is necessary and appropriate to do so
• Clearly explain to the customer why we need to record, store or process the details of their vulnerability
• Clearly explain to the customer who the details of their vulnerability will be shared with

Typically, we would only look to process the details of a customer’s vulnerability where we may need to tailor our approach during our communications with them, or when we are entering their home for the purposes of a sales consultation or installation. We would therefore only share the details of the vulnerability with the relevant staff and representatives.

Your Rights

You may not know it but under GDPR you have certain rights regarding your Personal Information. The rights that apply to the Personal Data we collect are as follows:
The right to be informed – this means you have a right to know what happens with your Personal Data. Hopefully this Privacy Policy should provide you with this information.
The right of access – this means you have the right to know what Personal Data we hold about you. Upon request, we will provide this information to you free of charge within a reasonable amount of time.
The right of rectification – if the Personal Data we hold about you is incorrect or incomplete you have the right to correct it or complete it.
The right to erasure – sometimes known as ‘the right to be forgotten’ this means if you request us to do so, we will delete the Personal Data we hold about you.
The right to restrict processing – this means that you can request for us to cease processing your data rather than deleting it.
The right to data portability – this means if you request Personal Data from us we will provide it in a commonly used, machine readable form.
The right to object – this means you can object to us processing your Personal Data if you do not believe it is in your interest.
The right to lodge a complaint with a supervisory authority if you so wish.

Contact Us

Email: info@clearwayconservatories.co.uk
Telephone: 01594 368179
Post: Clearway Conservatories Ltd, 1 New Road, Whitecroft, Lydney, Glos, GL15 4QF

Security

Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Use of Cookies

We use cookies on the website in the form of Google Analytics, which tracks our websites visits and provides us with the data we need to continually improve and work on our website.

The List Owner (the Data Controller)

The Data Controller is Clearway Conservatories Ltd. 1 New Road, Whitecroft, Lydney, Glos. GL15 4QF

Clearway Conservatories Ltd Privacy Policy 25/02/2021